Privacy policy

We respect the privacy of our in-store customers and website visitors, and we want you to feel comfortable exchanging information with us.


BrownCountyBikes.com is the website of Brown County Bikes, with a store located in Nashville, IN. Our information policy is listed below. Please Contact Us if you have any questions or concerns about your privacy related to Brown County Bikes' website or stores.

Privacy on BrownCountyBikes.com

When you visit our site, we do not collect your name, e-mail address, or any other personal information unless you voluntarily provide it to us. We may set "cookies" to facilitate site navigation and to personalize your experience on our site. We do not partner with or have special relationships with any advertising-server companies.

The information we collect is used to improve the content of our website and to notify customers about Brown County Bikes' news and current events. This electronic information is never shared with other organizations.

To receive occasional e-mail updates from Brown County Bikes, you can subscribe to our e-newsletter service. You can easily unsubscribe at any time.

You can verify, update, or correct any information that we maintain about you by contacting us by e-mail, telephone, or writing (see above for addresses and phone numbers).

Information security

Brown County Bikes has appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you – either from our website or in any of our stores.

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All information sent to this site is protected by SSL session (https), the industry standard in protecting against disclosure to third parties.

Links to other sites

Occasionally we provide links to other websites we think you will enjoy. (Note that all external links on BrownCountyBikes.com open in a new browser window.) These other sites operate independently of Brown County Bikes and have established their own privacy policies. For the best online experience, we suggest that you review these policies at any site you visit. These linked sites are only for your convenience and therefore you access them at your own risk.

Customer database

Brown County Bikes maintains a customer database that facilitates consumer transactions in our stores. As a Brown County Bikes’ customer, when you purchase a bicycle from us, bring in your bicycle for service or repairs, or place a special order with us, we will record your name, address, phone number(s), and (optionally) your e-mail address – so that we can contact you about your purchase or your order, as necessary.

We will contact you directly in regard to a specific transaction, order, or request that you have placed with any of our stores. You may also receive occasional e-mail updates from us on special offers, store happenings, new products, local cycling events, and other news of interest to our customers. You can easily unsubscribe at any time, and you can also contact us to stop e-mail updates.

If you supply us with your postal address, you may receive occasional mailings from us with information on new products, services, or upcoming events. We also occasionally make our customer postal mailing list available to other reputable organizations whose services we think you might find interesting (usually non-profit organizations related to local bicycling events). If you do not wish to receive such mailings, please let us know and we will be sure to remove your name from our mailing list (see contact information above).

We never share e-mail addresses with other organizations.

You can verify, update, or correct any information that we maintain about you by contacting us by e-mail, telephone, or writing (see above for addresses and phone numbers).

Collection and use of personal/non-personal data

We reserve the right to log and analyze information gathered from a user’s visit to this website. This information includes personal (name, email address) and non-personal (browsing patterns, number of site logins) data as outlined below.

Personal data collection and use

Personal data is collected when users provide information to us. As an example, a user may request to be added to our email communications. Additionally, when a user creates a new online account on this site, personal data, including, but not limited to, name, email address, and phone number are captured. We use this information in a number of ways as part of normal business communications. Personal data may also be used to communicate marketing or promotional information that we feel may be of interest to you. As a user, you have the option to unsubscribe from marketing or promotional email communications at any time.

Non-personal data collection and use

Non-personal data collected include your web usage patterns when you interact with this website. We use tracking technologies to capture data that is intended to better understand how users interact with our website, measure the success of marketing campaigns, and to ensure that the user experience is optimized.

Tracking technologies

This website uses technologies like cookies, tags, scripts, and logs to capture details specific to your browsing patterns when you visit our website pages. We use third-party analytics packages to make sense of this data and understand how users interact with our site. None of the information collected is personally identifiable.

Analytics software

We use various analytics software which all operate similarly. These applications are technology services that help us better understand your experiences on this website (e.g., how much time you spend on which pages, which links you choose to click, what you do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. These services use cookies and other technologies to collect data on your behavior and your devices; in particular device IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website. They store this information in a pseudonymized user profile. Neither they nor we will ever use this information to identify individual users or to match it with further data on an individual user.

Disclosure of user data to third parties

We do not share non-personal data, as described above, with third parties.

Updates to our information practices

From time to time, Brown County Bikes may make changes to our information practices or enhance the functionality of our website at BrownCountyBikes.com. We will update this statement accordingly, and we encourage you to periodically review this page for the latest information on Brown County Bikes’ privacy practices.

Thank you for visiting us online. As always, we appreciate the opportunity to serve you.