Refund policy
Return Policy
If you are not completely satisfied with your purchase, you may return most items within 15 days of the original purchase date.
To be eligible for a return, items must be unused, in original condition, and include all original packaging.
Refunds
Returns made within 15 days will be eligible for 90% refund to the original payment method.
After 15 days, eligible items may be returned for store credit, which will be valid for up to 365 days from the date of issue.
Non-Returnable Items
- Bicycles and select high-end or specialty items are generally non-returnable.
- Labor and service fees, including custom builds or installations, are non-refundable.
Condition of Returns
Items must be returned in new and unused condition. Returns showing signs of use may be subject to a restocking fee.
Return Shipping
If returning an item by mail, please ship using a trackable service such as Ground UPS or insured USPS.
- We do not accept COD returns.
- Shipping costs are non-refundable unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us as soon as possible. We will work quickly to resolve the issue and cover any applicable return shipping costs.
In-Store Returns
You may also return items directly to our store. Please bring your receipt or proof of purchase for faster processing.
Need Help?
If you have any questions about returns or refunds, please contact us. Our team is happy to assist you.